<%@LANGUAGE="VBSCRIPT" CODEPAGE="65001"%> Ignite Your Site: Is FREE now a four letter word?

Monday, February 9, 2009

Is FREE now a four letter word?

Have all of the uses of the word FREE started to make it sound more and more like a four letter word? Have we been bombarded with so many offers that this once alluring word is now a warning sign? Wary buyers are now more than ever skeptical of even the most honest deal and unfortunately one word has become the victim. So what do you do about this and how do you still give away something for "free" without using the word?

Let people see the value in "FREE"!
Since you can't just market your item as free, you need to give it some form of value. So for example instead of writing a headline such as "Free widget with the purchase of another", try something like "Get more value with the purchase of your next widget". So now it's not that you are getting something for nothing, you are getting more for your money. With a simple change of language, you have made people think differently about your "FREE" item.

It comes down to a matter of semantics. People have been programmed to think that anything "FREE" must be cheap and worthless. You have to let them see the light, by rethinking your approach, even if it's just a simple altering of language.

What if it's just one item I'm giving away?
OK, so you only have the one item and you are giving it away for free to a certain number of people or to a certain demographic. How do you combat the negative "FREE" connotation? You can try demonstrating it and leaving "samples" for people to take. Remember, just because it doesn't say free doesn't mean people don't understand what you mean. Sample is a word that has become almost a synonym for free; use it to your advantage.

Put time and money into your free item/service:
If you want people to feel that the item/service that you are giving away for free is valuable, you have to make it look like you took the time to give it value. You know when something was done on a whim and when something was taken seriously and had a lot of thought and effort put into it. Just because you aren't making immediate money doesn't mean you shouldn't spend a little to make things "pop".

Remember: Choose your words wisely and you can get people to think about something in a whole new way.

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2 Comments:

Anonymous Anonymous said...

Good post - I've been kicking around the "free" model a lot myself lately.

Example: does a "free initial consultation" mean anything to people? I mean, I know it's valuable from my perspective - I'm giving people good advice based on years of research/experience. But from their perspective, I'm wondering: "do I just come across too salesy?"

An added value does sound better - or a discount with specific limitations. It's an important thing to consider. Maybe there's some research out there...

February 9, 2009 at 5:46 PM  
Blogger Ignite Media LLC said...

That's the thing, are they looking at it and saying "free then it must not be worth anything to them so that's why they are giving it away"? If that's the case then FREE really was the four letter word. It'd be interesting to see a test on it to see how people react.

February 9, 2009 at 7:27 PM  

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